Refund policy

Due to the nature of the product, returns are not accepted.

Exchanges may be accepted with prior approval. Please email your exchange request to sales@fivestarnapkins.com with your order number in the subject line. All exchanges must have an RMA number. Do not return items without prior approval or an RMA. Items returned without this information cannot be properly processed, credited, and/or exchanged. To be eligible for exchange, items must be sealed in the original packaging. Return shipping is the customer’s responsibility.